Category Archives: microsharing

White House goes direct on Instagram in advance of “Zillow Town Hall”

Tomorrow, President Barack Obama will be answering questions about housing during a live event with Zillow. Today, President Obama went directly to Instagram to ask the American people for questions about housing.

obama-instagram

In some ways, this is old hat. The source for the questions, after all, is the same as it has been many times over the past five years: social media. As I commented on Tumblr, five years into this administration, it would be easy to let these sorts of new media milestones at the White House go unremarked. That would be a mistake.

The novelty in the event tomorrow lies in two factors:

1) The White House is encouraging people to ask the president questions using the #AskObamaHousing hashtag on Twitter, Zillow’s Facebook page or with their own “instavideo” on Instagram.

2) It’s being hosted by Yahoo! and Zillow, a online real estate market place that has been a prominent supporter of the administration’s open data efforts.

As for Tuesday at 5:50 PM ET, there were only around a dozen videos tagged with #AskObamaHousing on Instagram, so if you have a good one, the odds are (relatively) decent for it to be posed. (Twitter, by contrast, is much livelier.)

Such informal, atomized mobile videos are now a growing part of the landscape for government and technology, particularly in an age when the people formerly known as the audience have more options to tune in or tune out of broadcast programming. If the White House is looking to engage younger Americans in a conversation about, Instagram is an obvious place to turn.

Today, politicians and government officials need to go where the People are. Delivering effective answers to their questions regarding affordable housing in a tough economy will be harder, however, than filming a 15 second short.

Leave a comment

Filed under article, government 2.0, microsharing, social media, technology, Twitter, video

Checking into Foursquare’s Time Machine

This data visualization below traces the data contrails that I’ve left around the District of Columbia over the past four years.

foursquare-the-next-big-thing

Foursquare’s Time Machine is a lovely reminder that the stories we can tell with data.

The infographic above, generated by Foursquare crunching 887 of my checkins, represents a life of work, travel and recreation. It’s one, however, that’s wholly created by my intention, as opposed to constant logging of my movements, intentions or experiences.

The map above isn’t even close to a complete snapshot of who I am, or even all of my Foursquare checkins. (I’ve checked in from Europe, Africa, South America and all around the USA.)

I’m quite happy about that, to be honest. There’s so much that exists in the spaces between these shared vignettes that I prefer to keep to myself, friends, family, colleagues or sources.

That said, thank you for the trip back through time, Foursquare.

6 Comments

Filed under application, microsharing, social media, technology

In defense of Twitter’s role as a social media watchdog

Mike Rosenwald is concerned that overzealous critics will make Twitter boring.

twitter is ruining

Rosenwald, who has distinguished himself in articles and excellent enterprise reporting at the Washington Post, appears to have strayed into a well-trodden cul de sac of social media criticism.

Writing in the Post, he quotes from series of sources and highlights a couple of Twitter users to arrive at a grand thesis: online mobs taking tweets out of context could chill speech. Rosenwald’s point was amplified by Politico chief economic correspondent Ben White, whose tweet is embedded below:

When I went to grab the embed code for the tweet above, however, I found something curious: I couldn’t generate it. Why? After I strongly but politely challenged White’s point twice on Twitter, he’d blocked me.

Here’s what I said: I am disappointed that the democratization of publishing and speech continues to be resented by the press. Celebrities, media and politicians will be criticized online by the public for inaccuracy and bias. It’s not 1950 anymore. And for that, a journalist blocked me.

Irony aside, I wish White hadn’t taken the nuclear option. I’m no absolutist: when George Packer slammed Twitter 3 years ago, I suggested that he take another look at what was happening there:

Twitter, like so many other things, is what you make of it. Some might go to a cocktail party and talk about fashion, who kissed whom, where the next hot bar is or any number of other superficial topics. Others might hone in on politics, news, technology, media, art, philosophy or any of the other subjects that the New Yorker covers. If you search and listen, it’s not hard to find others sharing news and opinion that’s relevant to your own interests.

Using intelligent filters for information, it’s quite easy to subscribe and digest them at leisure. And it’s as easy as unfollowing someone to winnow out “babble” or a steady stream of mundanity. The impression that one is forced to listen to pabulum, as if obligated to sit through a dreary dinner party or interminable plane ride next to a boring boor, is far from the reality of the actual experience of Twitter or elsewhere.

Packer clearly read my post but didn’t link or reply to it.

Given his public persona, I suspect Rosenwald will be much more open to criticism than Packer or White have proven to be, although I see he hasn’t waded into the vitriolic comments on his story at the Washington Post, which slam Twitter or the article — or both. Here’s what I’ve seen other journalists and Twitter users tweet about the piece:

For my part, I tend to lean towards more speech, not less. Twitter has given millions of people a voice around the world, including the capacity to scrutinize the tweets of members of the media for inaccuracy, bias or ignorance.

That’s not to say that a networked public can’t turn to an online mob and engage in online vigilantism, but the causality that Politico chief White House correspondent Mike Allen trumpeted regarding Twitter use in yesterday’s Playbook was painful to read on Saturday morning.

Twitter makes people online vigilantes? Come on. Facebook, Twitter, Tumblr, Google+ and other social media platforms have taken nearly all of the friction out of commenting on public affairs but it’s up to people to decide what to do with them.

As we’ve seen during natural disasters and revolutions across the Middle East and North Africa, including protests in Turkey this weekend, an increasingly networked public is now acting as reporters and sensors wherever and whenever they are connected, creating an ad hoc system of accountability for governments and filling the gaps where mainstream media outlets are censored or fear to tread.

That emergence still strikes me as positive, on balance, and while I acknowledge the point that White and the sources that Rosenwald quotes make about the potential for self-censorship, I vastly prefer the communications systems of today to the one-to-many broadcasts from last century. If you feel differently, comments — and Twitter — are open.

7 Comments

Filed under article, blogging, journalism, microsharing, research, social media, technology, Twitter

Jake Tapper honors veterans with a #MemorialMessage

CNN anchor Jake Tapper has long been adept with online media, going back to his work at Salon.com. On the Friday before Memorial Day Weekend, Tapper showed how powerful a platform Twitter can be for collective remembrance when he catalyzed an outpouring of family memories from his followers.
  1. Tapper introduced the premise to his followers with a single tweet, sharing a hashtag, #MemorialMesssage, to organize the replies and modeling the response himself.
  2. Our hashtag game today is for those who serve. Send us your Memorial Day message. Mine? Thank you. We will not forget. Use #MemorialMessage
  3. Tapper received just one reply, at first.
  4. @jaketapper #MemorialMessage Remembering Captain Jeb Franklin Seagle a dear friend and hero who made the ultimate sacrifice in Grenada.
  5. Then he came back to Twitter, and shared more personal remembrances of those who served.
  6. This Memorial Day weekend i’ll be thinking about fallen heroes such as Lt. Col. Joe Fenty, Lt. Ben Keating, and Capt. Tom Bostick.
  7. RIP heroes of COP Keating: Kevin Thomson, Justin Gallegos, Chris Griffin, Michael Scusa, Vernon Martin, Stephan Mace, Josh Kirk, Josh Hardt.
  8. RIP this Memorial Day to Captain Robert Yllescas.
  9. Another fallen soldier I will be thinking about this weekend, PFC Chris Pfeifer projects.militarytimes.com/valor/army-pfc…
  10. And Pfc. Brian Moquin, who was killed in a helicopter crash in 2006 projects.militarytimes.com/valor/army-pfc…
  11. And SSG Ryan Fritsche sites.google.com/site/wryanfrit…
  12. And SGT Buddy Hughie projects.militarytimes.com/valor/army-sgt…
  13. More of his followers began chiming in — and Tapper began retweeting their memories of fallen service members to his more than 1 million followers
  14. @jaketapper CPL Robert Taylor McDavid KIA March 10, 2008. OIF. My brother-in-law.
  15. @jaketapper I’ll remember CTO2 Steve TESMER the sole operator type on board the EC121 shot down by NK in 68. my room mate and friend
  16. @jaketapper My daddy 1SGT Robert Scholz Died 2/7/2010 Served Vietnam and Korea twice each. Not in action but served our country for 20 yrs.
  17. @jaketapper Remembering Maj Charles Creech who passed away 2yrs. Ago after a distinguished career flying for the US Air Force. Dear friend!
  18. @jaketapper My great-uncle, MAJ Stanley Holmes, US Army, POW in Philippines during WWII, killed aboard the hellship Oryoku Maru, 12-15-44
  19. Thank you to my late grandfathers John A Petersen, Harry Gabbard #wwiiVets #memorialmessage @jaketapper
  20. @jaketapper CPT David Boris … Commander, A TRP 1/91 CAV, 12 Nov 2007
  21. .@jaketapper My wife’s bro, @USArmy Cpt Shane Mahaffee passed in ’06. 4 mournful Mondays in a row: death, burial, Memorial Day, b’day. #hero
  22. @jaketapper My Uncle, Maj. Kenneth P. Tanner. Killed In Vietnam in last major battle, Operation Ripcord. Left 4 children behind.
  23. .@jaketapper I’m remembering LT John Valek, USN. Served ’38-’52 – WW2/Korea. Survived the sinking of the USS Wasp in ’42. Passed in 2000 RIP
  24. @jaketapper Two Flight School classmates. ENS Ryan Anthony USN, LTJG Robert Roch, USN. Great friends.
  25. @jaketapper Sgt. Josh Madden, December 6, 2006, Hawija, Iraq.
  26. @jaketapper SSG Lillian Clamens. Saddest one I ever encountered. She was leaving the next day. 10/10/07 projects.militarytimes.com/valor/army-sta…
  27. @jaketapper I’m remembering my grandfather, Raymond Sanfilippo, who served on the USS Lake Champlain during WWII. #MemorialDayHeroes
  28. @jaketapper My Dad, Sgt William Lieder, served in US Army & Navy. Saw action in Korean War. Said he never should have left service, loved it
  29. @jaketapper Remembering Jerry Zovko. Killed in Fallujah. Still angry.
  30. @jaketapper RIP Jack Thurston-Bataan Death March survivor POW til MacArthur liberated-renaissance man from Corbin,KY #memorialmessage
  31. @jaketapper #memorialmessage Remembering my late Grandfather Edward and late Uncle Ricky; Ed – WWII, Marine Corps. Ricky – Korea, Air Force
  32. @jaketapper My father, SFC. Benjamin Davis Sr. US Army. 30yrs. WW2 Vietnam
  33. @jaketapper Specialist Theodore Matthew Glende – K.I.A. July 27, 2012 in Afghanistan. (23 years old. Husband of my best friend.)
  34. @jaketapper CPL Pruitt Rainey, 173rd ABCT, Chosen Company. One of 9 US KIA 7/13/08 at the Battle of Wanat. #ChosenFew
  35. @jaketapper my bro 1stLT Travis Manion USMC and his best friend SEAL Brendan Looney. Buried next to each other in Arlington. @TMFoundation
  36. @jaketapper My grandfather: Lt. Col. LeRoy Skaith. Passed in 1997. Bronze Stars WWII: Battle of Hurtgen Forest and Battle of the Bulge
  37. @jaketapper Uncle Al, 1st infantry division, Normandy, the Bulge, Germany
  38. @jaketapper My “Grandpop” Lt Walter Catanzarita. Wounded WWII, passed 1980.
  39. @jaketapper CIA Paramilitary Officer & former USMC Johnny Spann, KIA 11/25/01, Qala-I-Jangi, Afghan;1st KIA in country & a great guy. RIP
  40. @jaketapper RIP Jimmie “Sonny” Davis…Korean Conflict
  41. @jaketapper Remembering my great grandpa, Jesus Briseno – Navy – Pearl Harbor survivor. RIP.
  42. @jaketapper my grandfather, SSgt James Reynolds, 3rd US Army, Battle of the Bulge
  43. @jaketapper I’ll be remembering my friend, Capt Matthew Mattingly, Army 82nd Airborne, KIA in Iraq, 9/13/2006
  44. @jaketapper #memorialmessage remembering my CA grandpa, Captn (marines) WWII-Pacific & the brave woman he wrote love letters to back home.
  45. @jaketapper Remembering my Great Uncle, Salvatore Sanfilippo, Purple Heart recipient, Battle of the Bulge, WWII. #MemorialDayHeroes
  46. @jaketapper My Uncle Billy Knight, who died in ’82 from cancer caused by Agent Orange exposure in Vietnam. Our memories are warm & vibrant.
  47. @jaketapper Spc Ross McGinnis, December, 4 2006 – Medal of Honor
  48. @jaketapper Remembering my dad. He was so proud to have served in the Navy in WW2. Love you, Daddy, and thank you. #MemorialMessage
  49. .@jaketapper Anthony Marangiello, Glen Cove, NY. Bataan Death March, WWII. Came back with the respect of all. #memorialday
  50. @jaketapper H.S. classmate Lance Cpl. Howard March killed in Iraq 9/24/06
  51. @jaketapper TY for sharing all these memories, very powerful. My late grandfather served in WW2. Father-in-law served in USN Korea(surgeon)
  52. @jaketapper Remembering my grandpa, James C. Evans – Navy – Pearl Harbor survivor. #memorialday
  53. @jaketapper RIP my grandpa Robert W. English. Navy. Battle of Midway survivor. 1918-2013
  54. @jaketapper CW4 Phil Garvey died flying a rescue mission that wasn’t supposed to be his.He volunteered so pilots w young kids didn’t have to
  55. @jaketapper remembering my Pappy: James I “Jack” Martin. Combat Medic, US Army WWII – Pelilieu and other hot rocks. Never talked about it.
  56. @jaketapper : I honor Lance Cpl Bob W. Roberts. Died OIF Fallujah. May 2004. Childhood friend.
  57. @jaketapper I #GoSilent for SSG Christopher Cutchall, KIA Baghdad Sept 2003. Best scout, wonderful father, husband, & friend ever.
  58. I’m remembering my grandpa, Carl Conrad, Army, WWII, both Pacific & European Theatres. @JakeTapper pic.twitter.com/CC9VJmgAK3
  59. @jaketapper Cpl George Anthony “Tony” Lutz II, killed December 29, 2005, 6 weeks into his first deployment.
  60. @jaketapper my great uncle Leslie Fleming 200th Coast Artillery. Survivor of the Bataan Death March.
  61. @jaketapper in memory of my grandfather, Hugo Smith, survived the Battle of the Bulge
  62. @jaketapper Remembering my grandmother Rifka Frank, Yeoman First class, enlisted May 1, 1918 WWI. 1900-1986.
  63. @jaketapper My dad – Army Air Corps Flight Engineer – China, Burma, India WWII. I still wear his wings as a bracelet. He died in 1990
  64. @jaketapper My mom Sgt. Ellen Shanahan, Women’s Army Corp, WWII. Very proud of her service.
  65. @jaketapper my dad, CWO Hank Meadows, Headquarters Company, 8th Air Force, Bushy Park, London, England
  66. @jaketapper remembering my father, Stanley Caplan, WWII 1922-2011
  67. @jaketapper : CPL Wesley Wells, 2-27th Infantry USA Libertyville,IL KIA Naka, Afghanistan 09/04 #memorialmessage
  68. @jaketapper Remembering my dad, Leslie N Webster, served in WWII with 535th Engineers building bridges. Miss you Dad.
  69. @jaketapper my father PFC John T Henley WW2 Mindinao Philippines. Henley Wilson Merrills marauders
  70. @jaketapper Remembering both my papaws & hubby’s grandad-all served our country. Grateful 4 & blessed because of their service @JustinDOwen
  71. At the end of that outpouring, Tapper signed off and suggested that his followers use the hashtag if they continue to share memories, sustaining the distributed conversation he’d sparked and empowered.
  72. Signing off now tweeps… Use #MemorialMessage if you tweet more remembrances so we can all follow by clicking on the hashtag… God bless
  73. And they did:
  74. @jaketapper #MemorialMessage thinking of Patrick V. Needham, #USArmy in Korea, 31 yrs #ChicagoPolice, passed away 1984, too young.
  75. @jaketapper Miss WWII dad; taught us 2 “police the area” -clean the yard & sing Army songs(Dirty Bill lived on Garbage Hill)#MemorialMessage
  76. This was one of the best uses of Twitter I’ve seen this year. Well done, Mr. Tapper.

    And thanks to all those who have served and sacrificed.

Read next page

Did you find this story interesting? Be the first to
or comment.

Liked!

Leave a comment

Filed under journalism, microsharing, social media, technology, Twitter

Hi! Click here to stop from getting phished on Twitter

Today, Twitter finally started rolling out dual-factor authentication for its users. Twitter will allow users to use text messaging to a mobile phone to confirm their identity upon log-in.

In a post and accompanying video on the company blog, Twitter product security team member Jim O’Leary (@jimeo) explained how Twitter’s version of 2-factor authentication will work:

…when you sign in to twitter.com, there’s a second check to make sure it’s really you. After you enroll in login verification, you’ll be asked to enter a six-digit code that we send to your phone via SMS each time you sign in to twitter.com.

To get started, visit your account settings page, and select the option “Require a verification code when I sign in”. You’ll need a confirmed email address and a verified phone number. After a quick test to confirm that your phone can receive messages from Twitter, you’re ready to go.

Twitter has lagged behind Google, Microsoft, Facebook and institutions that allow online banking in providing this additional layer of protection. It’s showed: Twitter has been plagued by phishing scams for years.

Recently, however, high profile hacks of Twitter accounts at the Associated Press, the Financial Times and The Onion have put more focus on adding this feature. As Twitter adds more e-commerce deals and becomes more integrated into politics and business, improving security will only become more important.

Today’s announcement is a much-needed improvement. Here’s hoping it gets rolled out quickly to the hundreds of millions of users who can’t get someone at Twitter on the phone after they clicked on the wrong link.

Hat tip: The Verge

2 Comments

Filed under article, government 2.0, journalism, microsharing, security, social media, technology, Twitter

On unwiring


For the last decade, I’ve thought about going offline like Paul Miller. Turn off, drop off, tune in to life offline.

I’ve never done it. Thinking back, I don’t think I’ve been fully offline more than a month since 1999. I do periodically unwire. A night out here, a long bike ride there, a long weekend in the woods.

The last time it truly happened for more than 24 hours was in January in Anguilla, where I took long hikes, paddles, swims or went sailing without a connection. (I didn’t attempt a tweet during my kite boarding lesson.) Or last August, up in Cape Cod. Vacation is now virtually defined for me as being offline, without commitments. Before that trip, the last truly offline time was my honeymoon, in Greece, where, again, there was (often) no connection to be had.

I may still choose to share my experience and stay connected while I’m on vacation, or “paid time off,” as my former employer calls it, but doing so was always on my own time, at my own choosing. Each time I disconnect, I’ve learned something valuable about myself, both in terms of the person I’ve always been and the man I’ve become.

I’m glad Paul Miller did this and shared his experience. I think such reflection is important and the insight derived from it has always helped to shape and guide my subsequent choices about using technology.

In particular, his shift to finding other distractions, from games to television, was a reminder that we have agency in our own lives. We can choose whether and how to maintain our relationships, our minds, our bodies and our professional, intellectual or recreational pursuits, whether we’re connected or not.

It’s tempting to blame “the Internet” for poor choices or bad habits — and there are reasons to be cautious about how games or social networks tap into certain innate aspects of human behavior — but my personal experience with the network of networks has been enormously empowering and uplifting.

Your mileage, of course, may vary.

2 Comments

Filed under art, blogging, microsharing, nature, personal, photography, social bookmarking, social media, technology

Tweaser: noun — a movie teaser cut into a 6 second Vine video and tweet

I never expected to associate a “tweaser” with The Wolverine. (I assumed Wolverine’s healing powers would always extrude any splinter.)

That changed yesterday, when James Mangold, the director of the most recent cinematic treatment of the comic book hero’s adventures, tweeted the first “tweaser” of the new century. He used Twitter’s new Vine app to share the short clip, a tightly edited 6 seconds of  footage from the upcoming film. You can watch Vine’s big moment in tweet embedded below.

Twitter certainly has come a long way from txt messages. As Lily Rothman quipped at Time, the emergence of a 6 second tweaser that can be retweeted, tumbled and embedded gives “new meaning to the intersection of Hollywood and Vine.”

Jen Yamato has the backstory behind 20th Century Fox’s debut of a 21st century tweaser over at Deadline, including credit to Fox executive Tony Sella for the coinage:

Last week FilmDistrict was the first studio to use Twitter’s new looping app as a marketing tool. Here’s an even buzzier use of Vine: A 6-second “tweaser” (that’s Twitter teaser, or “TWZZR”) previewing Fox’s July 26 superhero pic Wolverine.

I suspect that at least a few of the tweasers that go flickering by on Twitter, Vine and blog posts will lead people to do what I did: become aware of the upcoming and film and look for a longer version of the teaser trailer elsewhere online. If a tweaser comes with a custom short URL, so much the easier.

To that point, If you want to watch a higher quality “full-length” version of the teaser, there’s now a teaser trailer available on the iTunes Store and a YouTube version:
… which, it’s worth pointing out, can also be embedded in tweets.

Hopefully, history remember will remember “The Wolverine for more than being the subject of the world’s first “tweaser.” Then again, our attention spans may not be up to it, particularly if the length of the interactive media we consume continues to shorten at this rate.

1 Comment

Filed under article, blogging, microsharing, movies, photography, social media, technology, Twitter, video

I Heard It Through The App Vine

After surfing around a bit tonight, I’m not sure yet whether the new Vine App will be to video what Instagram is for pictures. (Vine went live last Friday, when I was on vacation in Anguilla.) The amount of buzz I’ve found upon returning from vacation suggests at least a few of the people I follow and read think it’s possible.

It sounds like the initial launch was a bit buggy for some users, though I had no issues when I downloaded and installed Vine tonight. I found it quite easy to join, find friends from Twitter and my address book (if not Facebook) and then to create and share a 6 second spot using the app, which I promptly deleted.

Vine is Twitter’s first standalone app, like Facebook’s Poke or Messenger. As is the case with tweets, vines have their own permalink and play in embedded tweets, like Twitter CEO Dick Costolo’s tweet that shows how to make steak tartare:

A mobile social network that’s built around mobile sharing of videos from iOS devices and integrated into other media, particularly tweets and blog posts, could have legs online — along with many other body parts. Tonight, posts on multiple outlets suggested that Vine has a “porn problem.”

I’m not sure if this revelation will not shock many long-time observers of people’s behavior online, when faced with webcams. Exhibit A: Chatroulette. I instantly thought of Avenue Q’s classic assessment of what the Internet is for.

(With a little help from Twitter, I was able to source the quote to Ethan Zuckerman’s 2008 talk at ETech on the cute cat theory.)

I tend to agree with Joshua Topolsky’s assessment at The Verge: it’s Apple that has the porn problem, not Twitter or Vine. We’ll see how Apple responds. Steve Jobs was clear in 2010 when he wrote that Apple has a “moral responsibility to keep porn off the iPhone.” Apple does not, however, censor the websites or, critically, user-generated content (UGC) on them when users access them through the Safari mobile Web browser. Treating UGC platforms like Flickr, YouTube, Facebook, Instagram, Twitter, Google+ like Web browsers might make more sense to users. (I don’t know how that approach would sit in Cupertino or the Federal Trade Commission.)

Regardless of the larger issues surrounding Apple’s policies as a powerful gatekeeper for app makers, parents take note: letting young children search raw Twitter feeds or Vine apps for #porn is going to turn up media that’s NSFW, much less NSFK(ids).

While there’s certainly porn to be found, I didn’t see any when I watched the automagically randomized selection of vines at Vinepeek, which I found thanks to a tweet from Mitch Kapor. Despite inevitable flashes of crudity and banality, I found many of these glimpses of shared humanity endearing, just as YouTube can be at its best.

There are many other ways Vine can be used for business or other less salacious purposes, however, as Chris Brogan pointed out on Friday. Given my interest in cooking, I think creative spots that show how to make different recipes, like the one Costolo filmed, could be particularly interesting. While there are plenty of possibilities for media creation, for I’m not sure whether journalists will wholeheartedly move to quickly adopt Vine professionally, although there were certainly plenty of early adopters on Instagram.

I remember the idea of a social network of video shorts when it first floated to the top of my social stream: it was called Seesmic, and Loic Le Meur shuttered it in 2009. That said, the context for Vine is different, given the tens of millions of iPhones and iPads in people’s hands today.

I think Vine will be worth watching, so to speak. If Vine does catch on, expect “vining” and “vines” to become part of the tech vernacular.

7 Comments

Filed under blogging, journalism, microsharing, movies, photography, social media, technology, Twitter, video

Trumping Trump on Twitter

This is the most retweeted tweet I’ve ever tweeted:

It blew up so much it attracted Donald Trump’s notice. He responded:

I dream of the day that I get nearly 1,700+ retweets of a story instead of a sentiment. Apparently I touched a nerve. It just kept going and going and going.

By the numbers, my tweet was amplified five times as much as Trump’s, with a bit less than 10% of the followers. On particular count, I may have “trumped” the real estate mogul on Twitter, although I think it’s safe to say that this is an imperfect gauge of public opinion. He also shows no signs of shifting his course.

On a more qualitative level, Trump’s @mention of me exposed me to a day’s worth of emotional feedback online. I received many negative @replies on Twitter when the @WhiteHouse retweeted me last July. The angry responses after Donald Trump @mentioned me this week, however, were worse in scale and composition.

As I gain more surface area online and in the media, through television appearances, I’m finding that I’m encountering more hate, fear, ignorance and anger everywhere. Honestly, I have a hard time not responding to people online. I’ve never liked seeing broadcast journalists and celebrities ignore people, even angry viewers or fans. It’s not how I’ve worked over the last decade and I don’t intend to change.

As I gain more of a platform to focus attention on issues that matter, this won’t get easier. The Internet mirrors what is worst in humanity, along with what’s best in us. The Web is what we make of it. It’s a bitter reality, though I think it’s been part of the public sphere as long as we’ve had one.

14 Comments

Filed under microsharing, personal, social media, Twitter

Revisiting standards for moderation and community on social networks

If the Internet and social media represent the new public square, it’s important to talk about the rules of the road.

Over the past year, I’ve seen a lot of spam and pornography links on Google+, Facebook, Twitter and on comment sections of the blogs I maintain.

Google and Facebook both give us the ability to moderate comments and, if we wish, to block other people who do not respect the opinions or character of others.

Now that a lot more people are circling me on Google+, following me on Twitter and subscribing to me on Facebook, it’s time to revisit a post from earlier this years. If you have found your comment removed, I’d like to explain why and offer some guidelines. Here’s how I think about maintaining community, with a nod to ASU journalism professor Dan Gillmor‘s example:

I can and do block spammers and people posting links to pornography in my comment threads.

I generally leave comments on my blogs, precisely because I value conversations, despite the issues that persist online. I have been moderating discussion in online forums and blogs for many years, including those of my publishers. My full thoughts on the value of blog comments — and the social norms that I expect people comments to live within — are here.

Vilely insulting me won’t help your case. Insulting others will ruin it. I was a teacher in my twenties. I would not tolerate disrespectful behavior in my classroom, either to me or to other students. If you can’t be civil and continue to insult others, much less the person hosting the forum, you were asked to leave and see the principal.

If the behavior persists, you will lose the privilege of participating in the class at all. Eventually, you get expelled. On Google+ or blogs, that takes the form of being defriended, banned or blocked from my public updates. I prefer not to block users but I will do so. I respect your right to speak freely on your own blog, Twitter, Facebook or Google+ account, whether that involves cursing or ignorance.

I strongly believe in the First Amendment, with respect to government not censoring citizens. That said, I do not, however, feel obligated to host such speech on my own blog, particularly if it is directed towards other commenters. I believe that building and maintaining healthy communities, online of offline, requires that the people hosting them enforce standards for participation that encourage civil dialogue.

I hope that makes sense to readers. If not, you are welcome to let me know why in the comments. And if your approach differs, please explain how and why.

Following is a storify from a forum I participated in that featured perspectives from other people entrusted with online community moderation:

[View the story "A story of online community, comments and moderation" on Storify]

Leave a comment

Filed under blogging, journalism, microsharing, social bookmarking, social media, technology, Twitter