Tag Archives: Facebook

What responsibilities does Facebook have to share great journalism?

This past week, I wrote about Mile Hudack’s frustrated Facebook update about Vox and the general state of the media  on Facebook, along with many others, and then posted an edited version on Tumblr, which then hit Mediagazer, the Pew Research Center’s daily briefing and the Nieman Lab’s weekly digest of the week in news. It all felt a bit meta and unexpected for a short piece of quick analysis. What follows is an edited version of that initial update.

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Before reacting to Hudack’s update, I’d found and shared a great feature on the passage of The DATA Act over on Facebook, after reading Matt Yglesias’s reply to Hudack, an advertising product manager at Facebook. That’s not uncommon: I discover great posts, analysis, research and even new data on Facebook frequently in 2014, both shared by friends and family and on various lists I’ve built. I’ve found that a lot of important news will find me, but not all of it, so I intentionally use other methods to discover it, from Twitter to RSS to Google News to reading print magazines and newspapers, listening to NPR and watching the PBS Newshour. I think about social media and the news differently than the average, though, and I use Facebook and Twitter differently than other folks, too, sharing public updates across multiple platforms much more frequently than the average user. That means you should take the following with a grain of salt or two.

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Hudack took the newly launched Vox Media to task for not producing more stories like the one about The DATA Act, a historic open government bill that’s now law, as opposed to a story about jeans.

I’m sympathetic to his frustration: I’ve followed and written about the DATA Act for three years, during which time I saw negligible mainstream coverage of it, much like the current lack of coverage regarding the bipartisan FOIA Reform Act, which passed the House of Representatives unanimously this spring, despite the miserable state of Freedom of Information Act compliance in the federal government.

Vox’s jeans story, Yglesias points out, has been shared four times as much on Facebook as the one about how a bill became law in 2014, which suggests that what’s popular on the world’s biggest social network is a result of decisions its users are making, not the media site that originated them. Reasonable people may differ on this point.

I’m on the media producer side of this equation, given my work, which makes me much more sympathetic to Vox’s side of the debate, along with the situation that faces many other media outlets. To Hudack’s point: yes, there’s a lot of dreck in the vast number of media outlets publishing today, from cable to broadcast to online. There’s also fantastic work from a number of outlets that Hudack didn’t list, many of which can be found attached to Pulitzer prizes and nominated for data journalism awards:

Here’s what Atlantic Media senior editor Alexis Madrigal said about it:

“My perception is that Facebook is *the* major factor in almost every trend you identified. I’m not saying this as a hater, but if you asked most people in media why we do these stories, they’d say, ‘They work on Facebook.’ And your own CEO has even provided an explanation for the phenomenon with his famed quote, ‘A squirrel dying in front of your house may be more relevant to your interests right now than people dying in Africa.’ This is not to say we (the (digital) media) don’t have our own pathologies, but Google and Facebook’s social and algorithmic influence dominate the ecology of our world.”

Like Google, Facebook can send vast amounts of traffic and readers to content producers, which creates a natural incentive to learn how to get the attention of those readers, create incentives for them to click and share, and how to game those systems as well, from search engine optimization (SEO) to social media optimization (SMO). (On the latter count, the reasons people *share* stories can differ from the reasons they *read* them, and the rate at which they share may diverge as a result.)

In both cases, however, a powerful and inscrutable, closely held algorithm is showing stories to people when they visit the platforms. On Google.com, the algorithm shows you links in response to a directed search. If you’re not anonymized, Google will personalize those results.

On Facebook’s newsfeed, the default environment that users spend time browsing every day, they’re likely to now see a mix of ads, lists, updates from brands and pages you’ve liked, and updates from close friends.

Unless Facebook users take specific steps to create a list of them, they won’t find the clean line of chronological updates from friends and family *to* friends and family that they enjoyed back in 2007.

Today, even if we enjoy and benefit from interaction on the platforms, we’re very much living in Facebook’s world, on its terms.

If a director of advertising products for Facebook wants there to be better journalism online, in general, here’s a suggestion: as Facebook builds more mobile products like Paper and develops its online product more, it could also consider partnerships with news organizations on content and revenue. That might make some publishers uncomfortable or balk, but others would experiment. (It sounds like Liz Heron might already be exploring some of those possibilities.)

My colleague at the Tow Center, Andy Carvin, commenting on my initial Facebook post, suggested that Hudack’s career and perspective shouldn’t be viewed only through the prism of Facebook:

Andy Carvin: Mike isn’t director of product at fb. He actually works on ad products for fb. And I know where his frustration is coming from – he founded blip.tv, which became just another content site after he sold it, but prior to that was one of the Net’s first bastions of citizen journalism. He’s also been posting for months about the sorry state of online reporting about Ukraine and other international crises. So I totally get where he’s coming from. Even if fb is driving a lot of content providers to lowest common denominator content, it seems unfair to put this on his shoulders. And ultimately, it’s still the content providers who choose to publish stuff they think will get the most eyeballs, whether via fb or any other vector.

That’s a fair point, and I’m glad he added that context. There’s research from Pew’s Project for Excellence in Journalism for those who want to dig more.

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That said, if Facebook and its leaders wanted to do more to support investigative journalism that isn’t driven by advertising considerations and shareability on social media, the company and/or newly wealthy senior staff might consider investing a portion of the billions in revenue that Facebook is making annually in improving the supply of it.

Specifically, they might support whatever comes after the newspapers that have traditionally housed the investigative journalists that create it. For instance, they could donate revenue to the foundations that have already been investing in news startups, platforms and education (The Knight Foundation News Challenge comes to mind, but there are others, from Sloan to Ford to Gates to Bloomberg to CIMA, which has published a global strategy to support investigative journalism) or establish Facebook scholarships and build out charitable arm focused on the media, akin to Google.org. The total doesn’t have to be much, relative to the annual revenues, but even tens of millions of dollars annually would make a difference to a lot of outlets and startups.

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Will social search on Facebook be Google’s toughest challenge yet?

On further reflection Facebook’s announcement regarding upgraded search could be the biggest tech news today.

Why? Well, Facebook graph search for posts and updates will make the network MUCH easier to discover fresh content relevant to a given person, place or thing, both for journalists and regular users.

Right now, search just turns up profiles and pages, not posts.

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Combined with a “business graph,” locations and secure payment systems, such a search engine could become useful to a billion Facebook users quickly.

Over time, searches will generate a huge amount of interest data and potentially a new source of revenue, if Facebook adapts Google’s model of selling ads next to results.

Search for Twitter, Tumblr, Google+ and other mobile social networks to come could well evolve similarly, if not at the same massive scale.

Agree? Disagree? Thoughts? Have links to better and/or relevant analysis? Please share in the comments.

Update: Commenting on Google+, open standards advocate Chris Messina agreed that this is notable news, although how big “depends on coverage for normal searches (which would determine search quality perception) and the relative impact of the corpus being mostly ACL’d content.”

Still, wrote Messina, “it’s a big deal, especially if Facebook can annotate that data with intent/verb-based apps. For example, query: “restaurants in New York City that my friends like and I haven’t been too”. I’d expect to see apps I use in the results, like OpenTable or Foursquare.”

He also raised a wrinkle I hadn’t considered: “That’s another aspect of this that becomes big for developers (at some point) — search as a personalized app platform.”

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Can journalists change their social media avatars to political symbols?

Nisha Chittal asked a number of journalists (including me) about where they stand for on using same-sex marriage symbols on their social media profiles.

Here’s what she found: “The answer is a multi-layered one: it depends on the journalist, the outlet they work for, the social media platform, and whether the journalist is covering this week’s Supreme Court hearings.”

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I was honored to see that Nisha gave me the “kicker quote” at the end. If you’d like to weigh in on your stance on this ethical issue, comment away.

Here’s the statement I submitted to her inquiry:

In general, the consensus answer amongst the journalists I respect is that changing your avatar to a symbol like this is not OK, based upon the ethics policies of places like the AP, WSJ, NYT, PBS or NPR.

I think the capacity to demonstrate support for one side of a contentious social issue like this varies, depending upon the masthead a journalist is working under, the ethics policy of that masthead, the role of the journalist and the coverage area of the journalist. Staking out positions on a reporter’s beat is generally frowned upon.

Opinion journalists who regularly take positions on the issues of the day as columnists have often already made it clear where they stand on a policy or law. Advocacy journalism has an established place in the marketplace for ideas. Readers know where a writer stands and are left to judge the strength of an argument and the evidence presented to back it.

If a reporter takes on overt, implicit position on an issue that she is reporting on, however, will it be possible to interview sources who oppose it?

On the other hand, there are a number of social issues that may have had “sides” in past public discourse but have now become viewpoints that few journalists would find tenable to support today.

How many journalists were able to remain neutral or objective in their coverage of slavery in the 1860s? Womens’ suffrage in the early 20th century? Civil rights in the 1960s? Child slavery, sex trafficking, so-called “honor rape” or the impression of child soldiers in the present?

Interracial marriage was illegal in some states in the Union, not so many years ago. That is not the case any longer. It seems to me that gay marriage is on the same trajectory. The arc of the moral universe is long indeed, but I tend to agree with Dr. Martin Luther King Jr. on its trajectory: it bends towards justice.

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Revisiting standards for moderation and community on social networks

If the Internet and social media represent the new public square, it’s important to talk about the rules of the road.

Over the past year, I’ve seen a lot of spam and pornography links on Google+, Facebook, Twitter and on comment sections of the blogs I maintain.

Google and Facebook both give us the ability to moderate comments and, if we wish, to block other people who do not respect the opinions or character of others.

Now that a lot more people are circling me on Google+, following me on Twitter and subscribing to me on Facebook, it’s time to revisit a post from earlier this years. If you have found your comment removed, I’d like to explain why and offer some guidelines. Here’s how I think about maintaining community, with a nod to ASU journalism professor Dan Gillmor‘s example:

I can and do block spammers and people posting links to pornography in my comment threads.

I generally leave comments on my blogs, precisely because I value conversations, despite the issues that persist online. I have been moderating discussion in online forums and blogs for many years, including those of my publishers. My full thoughts on the value of blog comments — and the social norms that I expect people comments to live within — are here.

Vilely insulting me won’t help your case. Insulting others will ruin it. I was a teacher in my twenties. I would not tolerate disrespectful behavior in my classroom, either to me or to other students. If you can’t be civil and continue to insult others, much less the person hosting the forum, you were asked to leave and see the principal.

If the behavior persists, you will lose the privilege of participating in the class at all. Eventually, you get expelled. On Google+ or blogs, that takes the form of being defriended, banned or blocked from my public updates. I prefer not to block users but I will do so. I respect your right to speak freely on your own blog, Twitter, Facebook or Google+ account, whether that involves cursing or ignorance.

I strongly believe in the First Amendment, with respect to government not censoring citizens. That said, I do not, however, feel obligated to host such speech on my own blog, particularly if it is directed towards other commenters. I believe that building and maintaining healthy communities, online of offline, requires that the people hosting them enforce standards for participation that encourage civil dialogue.

I hope that makes sense to readers. If not, you are welcome to let me know why in the comments. And if your approach differs, please explain how and why.

Following is a storify from a forum I participated in that featured perspectives from other people entrusted with online community moderation:

[View the story "A story of online community, comments and moderation" on Storify]

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5 Social Media Week DC 2012 Panels: Conversations, Politics, Technology, Public Diplomacy and eDemocracy

Social Media Week DC  is going to be a busy conference for me this year. If you haven’t heard about it yet, the week-long festival starts 12 days from now. The week will feature speakers, panels, workshops, events, and parties all across the District celebrating tech and social media in the Nation’s Capital, including a special edition of the DC Tech Meetup. I’m going to be moderating four panels and participating on a fifth. I’m excited about all five and I hope that readers, friends, colleagues and the DC community comes to one or more of them.

If the panels that I’m involved in aren’t your cup of tea, you might find something more to your taste in the full SMW DC schedule.

Social Media Week DC 2012

Following is the breakdown of the five panels that I’ll be participating in this year:

  • Creating & Managing High Quality Online Conversations
    Location: Science Club
    Date: Monday, February 13 at 6:30 PM – 8:00 PM |  Add to Google Calendar | Add to iCal
    Description: Discussions in online comment sections and social media can be tricky to manage. Some sites are bogged down full of low quality comments, spam, and more. How do we create high quality online discussions? How do we filter out the noise – the spam, the solicitation, harassment, and hateful speech that often becomes part of any online discussion? We will discuss examples of those that have done it well, and some that haven’t. We will also speak to individuals who have dealt with harassment and negativity online and learn how they fought back and still used social media tools for constructive discussion and engagement.
  • Politics and technology: the media’s role in the changing landscape: ASK QUESTIONS
    Location: Powell Tate
    Date: Tuesday, February 14 at 10:00 AM | Add to Google Calendar | Add to iCal
    Description
    : Digital platforms have changed the media landscape forever, but how has it changed the way the media covers politics? We’ll ask a panel of reporters from Gannett, National Journal, ABC News and Politico as they discuss 2012 election coverage.
  • Social Politics: How Technology Has Helped Campaigns: ASK QUESTIONS
    Location: Powell Tate
    Date: Tuesday, February 14 at 2:00 PM | Add to Google Calendar | Add to iCal
    Description: The social media landscape has changed drastically since 2008. We’ll hear directly from panelists from Google, Twitter and Facebook as they delve into the tools and innovations that candidates and campaigns have utilized as the 2012 campaign heats up.
  • Public Diplomacy in the Age of Social Media
    Location: New America Foundation
    Date: Thursday, February 16 at 9:30 AM – 11:00 AM | Add to Google Calendar| Add to iCal
    Description
    : How does social media change how statecraft is practiced in the 21st century? Who’s participating and why? What have been some lessons learned from the pioneers who have logged on to listen and engage? Three representatives from the U.S. Department of State will share case studies and professional experiences gleaned directly from the virtual trenches.
  • Social Media, Government and 21st Century eDemocracy
    Location: The U.S. National Archives
    Date: Friday, February 17 at 1:00 PM – 2:00 PM | Add to Calendar | Add to iCal
    Description: While Sean Parker may predict that social media will determine the outcome of the 2012 election, governance is another story entirely. Meaningful use of social media by Congress remains challenged by a number of factors, not least an online identity ecosystem that has not provided Congress with ideal means to identify constituents online. The reality remains that when it comes to which channels influence Congress, in-person visits and individual emails or phone calls are far more influential with congressional staffers.“People think it’s always an argument in Washington,” said Matt Lira, Director of Digital for the House Majority Leader. “Social media can change that. We’re seeing a decentralization of audiences that is built around their interests rather than the interests of editors. Imagine when you start streaming every hearing and making information more digestible. All of a sudden, you get these niche audiences. They’re not enough to sustain a network, but you’ll get enough of an audience to sustain the topic. I believe we will have a more engaged citizenry as a result.”

    This conversation with Lira (and other special guests, as scheduling allows) will explore more than how social media is changing politics in Washington. We’ll look at its potential to can help elected officials and other public servants make better policy decisions.

If you’re not in DC, check to see if there is a Social Media Week event near you: in 2012, the conference now include New York, San Francisco, Miami, Toronto, London, Paris, Rome, Hong Kong, Tokyo, Singapore, and Sao Paulo.

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Classrooms and community: my moderation standards for Google+, Facebook and blog comments

Over the past few months, I’ve seen a lot of spam and pornography links on Google Plus, on Facebook and on the blogs I maintain. Fortunately, blogs, Google and Facebook both give us the ability to moderate comments and, if we wish, to block other people who do not respect the opinions or character of others.

Last night, I’m seeing a lack of clarity about my approach to online community, so here’s how I think about it, with a nod to the example set by Arizona State University journalism professor Dan Gillmor.

I can and do block spammers and people posting links to pornography.

I will leave comments on on my blogs, precisely because I value conversations, despite the issues that persist online. I have been moderating discussion in online forums and blogs for many years, including those of my publishers. My full thoughts on the value of blog comments — and the social norms that I expect people comments to live within — are on this blog. To date, there are 196 comments on the post.

Vilely insulting me won’t help your case. Insulting others will ruin it. I was a teacher in my twenties. I would not tolerate disrespectful behavior in my classroom, either to me or to other students. If you can’t be civil and continue to insult others, much less the person hosting the forum, you were asked to leave and see the principal.

If the behavior persists, you will lose the privilege of participating in “class.” Eventually, you get expelled. On Google+ or blogs, that takes the form of being defriended, banned or blocked from my public updates. I prefer not to block users but I will do it. I respect your right to speak freely on your own blog, Twitter, Facebook or Google+ account, whether that involves cursing or ignorance.

I strongly believe in the First Amendment. Governments should not censor citizens. That said, I do not, however, feel obligated to host such speech on my own blog, particularly if it is directed towards other commenters. I believe that building and maintaining healthy communities, online of offline, requires that the people hosting them enforce standards for participation that encourage civil dialogue.

I hope that makes sense to friends, readers and colleagues. If not, you are welcome to let me know in the comments.

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Can we still quit Facebook?

"How to split up the US" by Pete Warden

I’ve been thinking a lot about an essay I wrote last year on the failure of Quit Facebook Day. It was one of the most popular articles I’ve ever published on my personal blog. I think the piece holds up well, given the passage of time, and given recent changes at Facebook, it may become relevant again.

Over at Mashable, Christina Warren writes that “You won’t quit Facebook” in a new op-ed. (Side note: Mashable is a media partner for Facebook’s social news reader. I was surprised that neither Warren nor her editor disclosed that in her op-ed and will leave it to Micah Sifry to ask whether Facebook’s media partners can cover it objectively.)

I’m not so sure of Warren’s larger point. Comments there suggest a few Mashable readers have left, which is minimum an interesting data point, given the rather social audience we know visits the site. BrianBoyer left tonight and livetweeted his exit, linking to a post on “why logging out isn’t enough for partial explanation.

As a news application developer – a so-called “hacker journalist” – Boyer has a different relationship with technology than many members of the media and public. He makes the platforms and works at a newspaper company that sells ads against them. He’s commented on journalists using Facebook before and now has acted on his convictions.

Whether many others follow, I think, will depend upon whether there are substantive harms to users that result from the changes that are subsequently publicized by print and broadcast media, changing the perceived risk around usage. When whether anyone in the social journalism group would quit Facebook (closed group), the overwhelming answer was: no. That’s not surprising from that particular cadre of the media, of course. There’s a vibrant discussion around this post over at my first draft on Google Plus where others feel differently. (The convergence of Google and online privacy deserves its own post, which I have written elsewhere.)

I’m not predicting that will happen but I can foresee several different scenarios where unexpected sharing of reading or socializing behavior could have consequences to work, employment, education or relationships. @Mat Buchanon of Gizmodo explored the new Facebook integration more eloquently than I and at some length here:

There are significant benefits to be gained from social sharing, as my publisher Tim O’Reilly has outlined at Radar and in his talks. I have enjoyed many of them, given my frequent user of social media, and expect to continue to do so, with care.

That said, I do not want to have all of my actions online shared, nor would I wish those of marginalized segments of society to be made public if it endangered their safety.

I’ve talked with senior executives at Facebook several times, including its CTO and chief security officer and chief privacy officer. My sense remains that they all want to do the right thing by the people on their network, providing them with better tools to share information, keep them safe and give them better privacy controls… although the persistent cookies that remain upon logout pose an issue on the latter counts.

All that said, I can’t help but wonder if these changes will tilt the balance for more users. We’ll learn more over the coming months.

Caveat Lector

If you use Facebook, you need to read this New York Times article on new changes and think carefully about how much of your activity online you want to share here publicly.

From reading to listening to watching to buying, anything connected to Facebook will be tracked, logged and added to the growing body of information about your life online.

As with so many other aspects of our lives, we all owe it to ourselves to be educated about our digital choices.

Digital privacy is about much more than Facebook

To be clear: while Facebook is the biggest social network on the planet, with some 800 million users that spend more time on it than any other site, the issue of digital privacy is much larger, as anyone who has read the Wall Street Journal’s “What do They Know?” series or followed the issues knows well.

I covered all of last year’s FTC privacy hearings and was reminded of just how broad and deep the issue of digital privacy runs. New online privacy frameworks are lagging far behind industries that are crunching unprecedented amounts of data to try to target and personalize everything we buy, read, eat or watch. Location-based services have new bearing on online privacy. Last year, online privacy debates heated up in Washington. Expect more of the same.

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Smarter social networking at SMCDC

Tonight, I’ll be moderating a discussion at Porter Novelli DC about what “smarter social networking” means.

Fortunately, posing questions to this particular set of panelists will be much more easier than trying to herd LOLcats.

Some time shortly after 7 PM EST, I’ll start asking Frank Gruber (@FrankGruber), CEO & co-founder of TechCocktail, Shana Glickfield (@dcconcierge), partner at Beekeeper Group, and Shonali Burke (@shonali), principal at Shonali Burke Consulting, what “smarter social networking” means in 2011. We’ll be talking about forming relationships and acting professionally in the context of the Internet. I might even ask about what good “netiquette” means.

I expect to see Federal News Radio Chris anchor Chris Dorobek (@cdorobek) to be there in person to heckle me online, along with the rest of one of the more connected group of people in the District of Columbia. The DC Social Media Club, after all, comes heavily loaded with BlackBerrys, iPhones, iPads and Android devices. Some will even have two of those devices – one official, one not, and will be wired into Facebook, Twitter, email and txt messaging.

This is clearly a group of people that has thought a lot about how to practice “smarter social networking.” As prepared for the discussion last night, I was reminded that the actions that humans take online increasingly are aligned what they do offline.

That’s because the idea of a separate “cyberspace” is on life support. That’s was one conclusion that Clay Shirky brought to a discussion of the recent report by the Pew Internet and Life Project on the social side of the Internet at the State of the Net Conference.

In wired communities, people are increasingly integrating their online lives with their offline actions. As that trend grows with more of humanity coming online, the role of the Internet as a platform for collective action increases. The world has seen some of that power at work in Tunisia and Egypt this winter.

Those connections are not always strongly made, due to the anonymity sections of the Web of 2011 provide. You only have to look at the quality of civil discourse between commentary on YouTube or newspaper comment threads without moderation to see how anonymity can enable the id of humanity to wash over a page. Teachers, freedom fighters, activists, law enforcement, aid workers, insurgents, journalists or criminals can and will use the Internet for different ends. When any tool is put to ugly or evil use, naturally it provokes outrage, concern, regulation or outright bans.

As Stowe Boyd wrote this weekend in his essay on cognition and the Web, however, “throwing away the web because you don’t like what you see is like breaking a mirror because you don’t like your own reflection. It is us we are staring at in that mirror, on the web: and it is us looking out, too.”It is us we are staring at in that mirror, on the web: and it is us looking out, too.”

In this age of radical transparency, it’s becoming harder and harder to hide to hide demonstrated bad character over time. That’s even more true of people who choose to live their lives more publicly on Facebook, Twitter, Foursquare and where ever else there digital nomadism leads them next.

This isn’t an entirely happy development, as the number of citations of social networking in divorce filings suggest. By the end of the next decade, more people may well be paying money to assure their privacy than to gain more publicity.

In that context, “smarter social networking” in an age of digital transparency may well rely more on good character, better business ethics and placing value in building trusted relationships than faster wireless broadband, the newest smartphone or millions of followers or fans.

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The world “diggs” virtual farming for social gaming online [#RusTechDel]

Russians and Americans both love virtual farming?

The popularity of  Zynga’s “Farmville” for among Facebook’s 400 million users is well known. Given 69 million active monthly players, Farmville is bigger than Twitter.

A less publicized statistic is that users of Russia’s top social network, VKontakte.ru, also have a farming application the top social game.

Earler today, I met Nick Wilsdon, a Russian online marketer, by following the #RusTechDel hashtag on Twitter.  (In doing so, I was reminded again that #hashtags on Twitter are like channels on cable TV.) I asked Wilsdon if he knew how many unique visitors vKontackte & others receive monthly.

Wilsdon answered with a quick report on vKontackte and Odnoklassniki.ru. According to the statistics he cites, “Happy Farmer” has more than 6 million users and revenues estimated at $200 million dollars per month.

Judging from the gallery of Happy Farmer fans at English Russia, the social game has inspired a passionate following.

And, as a post at The Next Web points out, a farming game is atop the list of most popular social games in China.

Whether or not gaming addiction is an issue, China’s burgeoning social gaming market shows how popular – and profitable – this phenomenon has become.

As VentureBeat’s reporting on online faming games suggests, there’s a “new agrarian revolution” in China. It’s tempting to summarize a global interest in social gaming on the farm as a common virtue, as millions tend virtual gardens for a few minutes every day across different cultures.  It would be lovely if it spoke to yuor shared interest in growing things.

Unfortunately, there’s a dark side to virtual farming parallel to perils of factory farming in the real world: the profit motive.

As Elliott Ng writes:

Some fear that this new social farming revolution may not contribute to the positive development of society. A central feature of social farm games in China is stealing vegetables. Official state media People’s Daily reports that 70 percent of users on Kaixin001 cite it as their favorite feature, and it has even spawned the popular phrase “How many vegetables have you stolen today?”

This key addictive feature has created news stories of business executives “obsessed” with stealing vegetables and broken relationships over vegetables stolen on the night shift. The game is so addictive — with players setting alarm clocks at all hours of the night to check crops — that it 
“destroys jobs and relationships.”

“Simplicity and stickiness are behind the global epidemic of farm games. Anyone can learn to grow crops within minutes and reap a reward for getting friends — or the entire office — addicted too,” said BloggerInsight Co-Founder Lucas Englehardt.

There’s a business in serving that intense interest, along with providing others a means to slay monsters in World of Warcraft. There’s no small amount of psychology at work behind the incentive structures of these games, as designer look for ways to induce users to spend money on virtual good or services. And, as Michael Arrington pointed out in “Scamville” in TechCrunch last year, the “social gaming ecosystem” can lead to bad behavior.

For good or ill, however, more of us are planting virtual seeds each day.

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At the NPR and PBS unconference, 2009 is the year of “We, the media”

John Boland at Pubcamp

John Boland at Pubcamp

“TV, radio and pro journalism still matter in this new ecosystem”-John Boland, PBS.

This past weekend, I attended Public Media Camp, an unconference at American University in Washington, D.C.

I came away from the two days of sessions, talks, informal discussions, random encounters and rapid-fire information exchange inspired, exhilarated and a bit exhausted. That last is why it took a day to get a post up. By its nature, I couldn’t go to everything. What I did attend, I tried to take notes upon and livestream to Livestream.com and uStream. When it comes to the archiving that video, unfortunately, I endured two crashes and suffered from the lack of a decent mic. Happily, much better video will be coming online from other sources over the next week. What follows are my thoughts, links and video from “Pubcamp.”

Citizen Journalism and public media

The first session of the day remains one of the most memorable. Citizen journalists and local bloggers have much to learn from – and about – one another. “We the media” is a theme I pick up later in this post. Suffice it to say that democratization of the tools for information sharing has taken some producers unaware and left many stations understaffed, at least at the level it takes to effectively engage with those in the community creating the content. That said, many NPR editors and writers are doing quietly effective work in finding, engaging and collaborating with bloggers in the community. I mentioned Universal Hub in Boston, although I’ll leave it to Adam Gaffin, Radio Boston and WBUR to relate exactly how well that relationship works.

@jessieX referenced the tensions in this session in her post on generational differences, “My Takeaway,” where she captures the insight she shared with me in person.

Video of the  citizen journalism session is available on-demand.

Tools for curation of audience-generated content

This was one of the best attended sessions of Public Media Camp and, due to any number of reasons, one of the best, at least in my view. The standing room-only group was organized into as a circle and shared dozens of useful tools and services that can aid stations and editors in aggregating, organizing, filtering and curating pictures, video and text generated from listeners.”We all want to open up the floodgates to UGC and crowdsourcing but there’s issues of trust,” said Andrew Kuklewicz.

My favorite metaphor from Public Media came from Andy Carvin here, in the idea of “trust clouds,” or the social network of people around us that represent who we can believe, retweet, link or otherwise invest with our own reputation. A tool for doing just that if at Trustmap.org. Newstrust.net also came up as “a guide to good journalism.”

Such tools and relationships are critical to both the use of user generated content by stations and the decision of readers and listeners to trust and, in the social media world, pass on information. As I commented during the session, increasingly consumers of media follow bylines, not masthead. To borrow David Weinberger’s phrase, “transparency is the new objectivity.” By showing readers how and where the audience was sourced in real-time, media organizations can make a stronger case for the veracity of such information.

Tools included:

Greg Linch shared the approach to curation that Publish2 takes: “Social Journalism: Curate the Real-Time Web.”

Social Media Success

The most obvious case study in social media success may be Andy Carvin himself. The impact of his efforts have been deep and far-reaching throughout NPR’s shows and staffers. As Amy Woo put it, “I feel the same way about Andy and his tweeting as I do about Diane Rehm.”

Carvin offered compelling examples of success, like an NPR partnership with content discovery service Stumbleupon to create a reciprocal connection w/Twitter. With a little tweaking, a retweet can equal a stumble.

Another site, criticalexposure.org, “teaches kids to take pics as a way to be advocates for social change,” said Carvin.

He also said that NPR’s Facebook fan page generates some 8% of NPR web traffic. Their testing shows 1 post every 60-90 minutes is ideal for audience. That connection came courtesy of a listener, at least at the outset: The NPR fan page on Facebook was created by a fan. That fan then gave it back to the organization, says Jon Foreman. Carvin’s curation of public radio content took it to the next level.

Hurricanewiki is likely to be cited as a classic case in social media success, where more than five hundred people came together, organized through Twitter by @acarvin. You can see the results  at Hurricanewiki.org. Carvin also created a hurricane resources community for Gustav on Ning, built in about 48 hours.

One example that came up in multiple sessions is NPR’s Vote Report . Jessica Clark and Nina Keim wrote a report on it: “Building #SocialMedia Infrastructure to Engage Publics.” And while Carvin pointed out where Vote Report fell short, the idea behind enabling listeners to “help NPR identify voting problems” holds some promise. The use of social media for election monitoring is spreading globally now, as can be seen in Votereport.in in India.

The was a different issue with InaugurationReport:- volume. Carvin said that there was simply “too much social media content to effectively curate.” By way of contrast, even a few hundred engaged listeners could effectively use the #factcheck hashtag by http://npr.org/blogs/politics to fact check the U.S. presidential debates in real-time.

Greg Linch shared a collection of social media guidelines curated at Publish2, including NPR’s social media guidelines. There’s a careful eye keeping watch here on the ethics that go with the new territory: the @NPR ombudsman was present (she’s @ombudsman on Twitter) and brought attention to how the public will relate to any perceived bias shown on social media platform.

A standard for conduct matters. It’s not all peaches and cream, after all, given the ugliness that online discourse descend into on many occasions. “Posting on our site is a privilege, not a right,” said Carvin regarding the scrum on comment trolls, online spammers & NPR sites.

Video of the social media success session is available online at uStream.com.

Public Media and Gaming

One of the more entertaining and creative sessions at Public Media Camp was the hour on gaming. Educational gaming can raise literacy rates in children, after all – could NPR deliver further by reaching into this interactive medium? Nina Wall (@missmodular) said, in fact, that PBS Kids will soon have available an API similar to NPR’s for educational games.

An excellent summary of this discussion can be found at AmericanObserver.net. Video of the public media and gaming session is available online at uStream.com.

PictureTheImpossible is one intriguing example of the genre. The online, community-based game jointly developed by RIT & the Rochester Democrat & Chronicle.

The discussion also included  Kongregate and their “social gaming” model, which provides a platform & revenue share for developers. Could NPR follow suit?

Or what if NPR created a fantasy league for news? Points could be accrued for newsgathering, with players trading shows or writers.

It’s been done for politics – check out the case study of an @NPR fantasy league, from Julia Schrenkler: Minnesota Public Radio’s “fantasy legislature.”

My favorite suggestion, however, came from Andy Carvin: a social “Wait, Wait, don’t tell me!” game where the audience can create news quizzes and then challenge one another on Facebook or the Web.

Social Media FAIL

The first FAIL from Andy Carvin? When the hype around crowdsourcing with Amazon’s Mechanical Turk didn’t deliver. Here’s the Wired story on questions about crowdsourcing.

Video of the social media FAIL session is available on-demand. Amy Woo and other attendees offered many more examples of failures.

Apps for Public Media

The last session of Pubcamp kicked off with a description of @AppsForDemocracy by Peter Corbett. Interesting examples about:

ParkItDC helps people find parking in DC, including which meters are broken.

AreYouSafeDC shows potential threats.

StumbleSafely is a guide to bars & avoiding crime in DC.

FixMyCityDC is a web-based application that allows users to submit service requests by problem type.

And the winner, DC311, enables iPhone access (download from iTunes) to the District’s 311 city service site, coupled with a  Facebook App.

There’s more to come: In 2 years, the vision laid out by Corbett  includes “muni data standardization, open civic app ecology and the ‘real-time muni web.’ And in 5 years, the vision for includes ideas seemingly lifted out of science fiction: augmented civic reality, AI-driven civic optimization & “virtual flow working.”

What could be created for public media? Apps that enable listeners to create channels from the API for specific topics. Apps that combine real-time data feeds from government sources with local bloggers and radio stations. Apps that allow listeners to help filter the flood of information around events, like the Vote Report project.

Why develop such apps? Andy Carvin believes that  “the line between content, services & apps is blurring. To create a more informed public, it now takes more.” To not create such innovation would, in effect, be irresponsible.

More posts, eclectica and public media resources

The PBS News Hour has partnered with the Christian Science Monitor on “Patchwork Nation.”

The work of Doc Searls at the Berkman Center on “vendor relationship management” came up, mentioned by one Keith Hopper. More details at http://projectvrm.org.

FrontlineSMS.com is a free group text messaging tool for nonprofit that is useful in disaster and crisis response.

Swiftapp.org was shared by @kookster: free, #opensource toolset for crowdsourced situational awareness.

Plenty of social media application develop is going on at PBS. Their social media guru, Jonathan Coffman,  pointed to the tools at PBS.org/engage.

The Participatory Culture Foundation has launched Videowtf.com.

Economystory.org is a cooperative effort of public media producers to provide financial literacy.

Check out Radio Drupal and Radioengage.com for open source public netcasting information.

Session notes for @PublicMediaCamp are going up at the wiki at PublicMediaCamp.org and are being aggregated under #pubcamp on Delicious.com by Peter Corbett.

My Takeaways

There a lot of smart, savvy, funny geeks in public media, passionate about delivering on the core mission of education, media literacy and good  journalism.

This same cadre is pushing innovative boundaries, whether it’s engaging the audience, creating new technology platform or expanding the horizons of computer assisted reporting. Database journalism is alive and well at NPR – just look at this visualization of the U.S. power grid.

Vivian Schiller said during her keynote that “2009 was the year everything changed.” Out of context, that statement drew raised eyebrows online. In person, there was more clarity. The massive disruption to the newspaper and traditional media industry is now resulting in significant layoffs and a seachange in how people experience events, share information and learn about the issues. Despite the issues presented by ingesting a torrent of new sources of information, the concept of “We the media” has deep roots, given that so many more people now have the ability to contribute news and help analyze it now that the tools for communication have been democratized and often made freely available online.

What’s missing in that fluid mix of updates, streams and comments is trust in veracity. As we all move into the next decade of the new millennium, the central challenge of public media may be making sense of the noise, taking much the same approach that it has in the past century: report on what’s happening, where it happened, who did it and why it’s important, with a bit more assistance from the audience. Given the loyalty of tens of millions of listeners, “we the media” might just have some legs.

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digiphile: Next up from @acarvin’s presentation of #socialmedia successes: @VoteReport: “Help NPR Identify Voting Problems” http://j.mp/1fysxf #pubcamp

digiphile: Next up from @acarvin’s presentation of #socialmedia successes: @VoteReport: “Help NPR Identify Voting Problems” http://j.mp/1fysxf #pubcamp
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