“TV, radio and pro journalism still matter in this new ecosystem”-John Boland, PBS.
This past weekend, I attended Public Media Camp, an unconference at American University in Washington, D.C.
I came away from the two days of sessions, talks, informal discussions, random encounters and rapid-fire information exchange inspired, exhilarated and a bit exhausted. That last is why it took a day to get a post up. By its nature, I couldn’t go to everything. What I did attend, I tried to take notes upon and livestream to Livestream.com and uStream. When it comes to the archiving that video, unfortunately, I endured two crashes and suffered from the lack of a decent mic. Happily, much better video will be coming online from other sources over the next week. What follows are my thoughts, links and video from “Pubcamp.”
Citizen Journalism and public media
The first session of the day remains one of the most memorable. Citizen journalists and local bloggers have much to learn from – and about – one another. “We the media” is a theme I pick up later in this post. Suffice it to say that democratization of the tools for information sharing has taken some producers unaware and left many stations understaffed, at least at the level it takes to effectively engage with those in the community creating the content. That said, many NPR editors and writers are doing quietly effective work in finding, engaging and collaborating with bloggers in the community. I mentioned Universal Hub in Boston, although I’ll leave it to Adam Gaffin, Radio Boston and WBUR to relate exactly how well that relationship works.
Video of the citizen journalism session is available on-demand.
Tools for curation of audience-generated content
This was one of the best attended sessions of Public Media Camp and, due to any number of reasons, one of the best, at least in my view. The standing room-only group was organized into as a circle and shared dozens of useful tools and services that can aid stations and editors in aggregating, organizing, filtering and curating pictures, video and text generated from listeners.”We all want to open up the floodgates to UGC and crowdsourcing but there’s issues of trust,” said Andrew Kuklewicz.
My favorite metaphor from Public Media came from Andy Carvin here, in the idea of “trust clouds,” or the social network of people around us that represent who we can believe, retweet, link or otherwise invest with our own reputation. A tool for doing just that if at Trustmap.org. Newstrust.net also came up as “a guide to good journalism.”
Such tools and relationships are critical to both the use of user generated content by stations and the decision of readers and listeners to trust and, in the social media world, pass on information. As I commented during the session, increasingly consumers of media follow bylines, not masthead. To borrow David Weinberger’s phrase, “transparency is the new objectivity.” By showing readers how and where the audience was sourced in real-time, media organizations can make a stronger case for the veracity of such information.
- Google Moderator for call-in shows
- The NPR API. Daniel Jacobson wrote more about the NPR API at the Programmable Web.
- The Google Analytics API
Social Media Success
The most obvious case study in social media success may be Andy Carvin himself. The impact of his efforts have been deep and far-reaching throughout NPR’s shows and staffers. As Amy Woo put it, “I feel the same way about Andy and his tweeting as I do about Diane Rehm.”
Carvin offered compelling examples of success, like an NPR partnership with content discovery service Stumbleupon to create a reciprocal connection w/Twitter. With a little tweaking, a retweet can equal a stumble.
Another site, criticalexposure.org, “teaches kids to take pics as a way to be advocates for social change,” said Carvin.
He also said that NPR’s Facebook fan page generates some 8% of NPR web traffic. Their testing shows 1 post every 60-90 minutes is ideal for audience. That connection came courtesy of a listener, at least at the outset: The NPR fan page on Facebook was created by a fan. That fan then gave it back to the organization, says Jon Foreman. Carvin’s curation of public radio content took it to the next level.
Hurricanewiki is likely to be cited as a classic case in social media success, where more than five hundred people came together, organized through Twitter by @acarvin. You can see the results at Hurricanewiki.org. Carvin also created a hurricane resources community for Gustav on Ning, built in about 48 hours.
One example that came up in multiple sessions is NPR’s Vote Report . Jessica Clark and Nina Keim wrote a report on it: “Building #SocialMedia Infrastructure to Engage Publics.” And while Carvin pointed out where Vote Report fell short, the idea behind enabling listeners to “help NPR identify voting problems” holds some promise. The use of social media for election monitoring is spreading globally now, as can be seen in Votereport.in in India.
The was a different issue with InaugurationReport:- volume. Carvin said that there was simply “too much social media content to effectively curate.” By way of contrast, even a few hundred engaged listeners could effectively use the #factcheck hashtag by http://npr.org/blogs/politics to fact check the U.S. presidential debates in real-time.
Greg Linch shared a collection of social media guidelines curated at Publish2, including NPR’s social media guidelines. There’s a careful eye keeping watch here on the ethics that go with the new territory: the @NPR ombudsman was present (she’s @ombudsman on Twitter) and brought attention to how the public will relate to any perceived bias shown on social media platform.
A standard for conduct matters. It’s not all peaches and cream, after all, given the ugliness that online discourse descend into on many occasions. “Posting on our site is a privilege, not a right,” said Carvin regarding the scrum on comment trolls, online spammers & NPR sites.
Video of the social media success session is available online at uStream.com.
Public Media and Gaming
One of the more entertaining and creative sessions at Public Media Camp was the hour on gaming. Educational gaming can raise literacy rates in children, after all – could NPR deliver further by reaching into this interactive medium? Nina Wall (@missmodular) said, in fact, that PBS Kids will soon have available an API similar to NPR’s for educational games.
PictureTheImpossible is one intriguing example of the genre. The online, community-based game jointly developed by RIT & the Rochester Democrat & Chronicle.
The discussion also included Kongregate and their “social gaming” model, which provides a platform & revenue share for developers. Could NPR follow suit?
Or what if NPR created a fantasy league for news? Points could be accrued for newsgathering, with players trading shows or writers.
My favorite suggestion, however, came from Andy Carvin: a social “Wait, Wait, don’t tell me!” game where the audience can create news quizzes and then challenge one another on Facebook or the Web.
Social Media FAIL
The first FAIL from Andy Carvin? When the hype around crowdsourcing with Amazon’s Mechanical Turk didn’t deliver. Here’s the Wired story on questions about crowdsourcing.
Apps for Public Media
ParkItDC helps people find parking in DC, including which meters are broken.
AreYouSafeDC shows potential threats.
StumbleSafely is a guide to bars & avoiding crime in DC.
FixMyCityDC is a web-based application that allows users to submit service requests by problem type.
There’s more to come: In 2 years, the vision laid out by Corbett includes “muni data standardization, open civic app ecology and the ‘real-time muni web.’ And in 5 years, the vision for includes ideas seemingly lifted out of science fiction: augmented civic reality, AI-driven civic optimization & “virtual flow working.”
What could be created for public media? Apps that enable listeners to create channels from the API for specific topics. Apps that combine real-time data feeds from government sources with local bloggers and radio stations. Apps that allow listeners to help filter the flood of information around events, like the Vote Report project.
Why develop such apps? Andy Carvin believes that “the line between content, services & apps is blurring. To create a more informed public, it now takes more.” To not create such innovation would, in effect, be irresponsible.
More posts, eclectica and public media resources
FrontlineSMS.com is a free group text messaging tool for nonprofit that is useful in disaster and crisis response.
Economystory.org is a cooperative effort of public media producers to provide financial literacy.
There a lot of smart, savvy, funny geeks in public media, passionate about delivering on the core mission of education, media literacy and good journalism.
This same cadre is pushing innovative boundaries, whether it’s engaging the audience, creating new technology platform or expanding the horizons of computer assisted reporting. Database journalism is alive and well at NPR – just look at this visualization of the U.S. power grid.
Vivian Schiller said during her keynote that “2009 was the year everything changed.” Out of context, that statement drew raised eyebrows online. In person, there was more clarity. The massive disruption to the newspaper and traditional media industry is now resulting in significant layoffs and a seachange in how people experience events, share information and learn about the issues. Despite the issues presented by ingesting a torrent of new sources of information, the concept of “We the media” has deep roots, given that so many more people now have the ability to contribute news and help analyze it now that the tools for communication have been democratized and often made freely available online.
What’s missing in that fluid mix of updates, streams and comments is trust in veracity. As we all move into the next decade of the new millennium, the central challenge of public media may be making sense of the noise, taking much the same approach that it has in the past century: report on what’s happening, where it happened, who did it and why it’s important, with a bit more assistance from the audience. Given the loyalty of tens of millions of listeners, “we the media” might just have some legs.