Category Archives: social media

“High elf” arrested in Oregon, battling Morgoth

A sword-wielding elf spotted in Portland, Oregon by a local smartphone-wielding human, told police that he was “battling Morgoth,” who apparently had made his way back through the Door of Night and returned to Middle Earth in the form of a red BMW.

Morgoth is the evil higher being whose fall from grace as Melkor  in J. R. R. Tolkein’s mythical universe parallels that of Satan in John Milton’s “Paradise Lost.”  Sauron, who the general public knows from “The Lord of the Rings” movie epics, was one of Morgoth’s chief lieutenants.

Fingolfin_and_Morgoth

The fact that the young man in Oregon was wearing chain mail is a sign that he might just know what he was talking about: high elves in Tolkein’s universe wore mail, unlike the lightly armored wood elves in the Dungeons and Dragons universe and subsequent worlds.

In this case, however, it appears that he was a different sort of “high elf” — the man admitted to officers that he’d taken LSD before his epic battle with the Beamer — and that he wielding a machete, not an ancient elven blade forged in Gondolin.

According to KPTV, after treatment and release from a local hospital, the young human has been charged with criminal mischief, disorderly conduct, criminal mischief and menacing as a result of the elfscapade.

[IMAGE CREDIT: “The duel of Fingolfin and Morgoth,” by Silentwitness97 at the LOTR Wiki]

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Beware sexy honeybots spear phishing on social media

220px-Robin_SageIf your connected life includes access to sensitive, proprietary or confidential information, be thoughtful about who you friend, follow or connect to online.

When fake femme fatale can dupe the IT guys at a government agency, you could also be spear phished.

If this all sounds familiar, you might be thinking of “Robin Sage,” when another fictitious femme fatale fooled security analysts, defense contractors and members of the military and intelligence agencies around the DC area.

Everything is new again.

[Image Credit: Wikipedia]

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Will social search on Facebook be Google’s toughest challenge yet?

On further reflection Facebook’s announcement regarding upgraded search could be the biggest tech news today.

Why? Well, Facebook graph search for posts and updates will make the network MUCH easier to discover fresh content relevant to a given person, place or thing, both for journalists and regular users.

Right now, search just turns up profiles and pages, not posts.

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Combined with a “business graph,” locations and secure payment systems, such a search engine could become useful to a billion Facebook users quickly.

Over time, searches will generate a huge amount of interest data and potentially a new source of revenue, if Facebook adapts Google’s model of selling ads next to results.

Search for Twitter, Tumblr, Google+ and other mobile social networks to come could well evolve similarly, if not at the same massive scale.

Agree? Disagree? Thoughts? Have links to better and/or relevant analysis? Please share in the comments.

Update: Commenting on Google+, open standards advocate Chris Messina agreed that this is notable news, although how big “depends on coverage for normal searches (which would determine search quality perception) and the relative impact of the corpus being mostly ACL’d content.”

Still, wrote Messina, “it’s a big deal, especially if Facebook can annotate that data with intent/verb-based apps. For example, query: “restaurants in New York City that my friends like and I haven’t been too”. I’d expect to see apps I use in the results, like OpenTable or Foursquare.”

He also raised a wrinkle I hadn’t considered: “That’s another aspect of this that becomes big for developers (at some point) — search as a personalized app platform.”

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White House goes direct on Instagram in advance of “Zillow Town Hall”

Tomorrow, President Barack Obama will be answering questions about housing during a live event with Zillow. Today, President Obama went directly to Instagram to ask the American people for questions about housing.

obama-instagram

In some ways, this is old hat. The source for the questions, after all, is the same as it has been many times over the past five years: social media. As I commented on Tumblr, five years into this administration, it would be easy to let these sorts of new media milestones at the White House go unremarked. That would be a mistake.

The novelty in the event tomorrow lies in two factors:

1) The White House is encouraging people to ask the president questions using the #AskObamaHousing hashtag on Twitter, Zillow’s Facebook page or with their own “instavideo” on Instagram.

2) It’s being hosted by Yahoo! and Zillow, a online real estate market place that has been a prominent supporter of the administration’s open data efforts.

As for Tuesday at 5:50 PM ET, there were only around a dozen videos tagged with #AskObamaHousing on Instagram, so if you have a good one, the odds are (relatively) decent for it to be posed. (Twitter, by contrast, is much livelier.)

Such informal, atomized mobile videos are now a growing part of the landscape for government and technology, particularly in an age when the people formerly known as the audience have more options to tune in or tune out of broadcast programming. If the White House is looking to engage younger Americans in a conversation about, Instagram is an obvious place to turn.

Today, politicians and government officials need to go where the People are. Delivering effective answers to their questions regarding affordable housing in a tough economy will be harder, however, than filming a 15 second short.

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Under pressure, Twitter prepares to extend reporting abuse to all users

Under increased scrutiny, Twitter will be extending the ability to report tweets to all of its hundreds of millions of active users around the world.

A statement from Twitter, emailed to the BBC and GigaOm, urged users to report abusive behavior and violations of the relevant policy and Twitter Rules using an online form and shared plans to “bring the functionality to other platforms, including Android and the web.” Twitter hasn’t shared timelines for that extension yet, but aggrieved users in Britain and beyond should gain the ability to flag tweets with a couple of taps eventually.

report-tweet-button

Twitter users have been able to report violations and abuse for years, with decisions by the service’s Safety team as tickets or law enforcement interest comes in. Twitter’s Safety team, headed by Del (@delbius) Harvey, has been quietly, professionally handling the ugly side for many years.

Adding reporting to individual tweets, however, is a relatively new change that was not announced on the Twitter blog or through the @Safety or @Support accounts.

Here are the relevant details from Twitter’s FAQ:

You can report Tweets that are in violation of the Twitter Rules or our Terms of Service. This includes spam, harassment, impersonation, copyright, or trademark violations. You can report any Tweet on Twitter, including Tweets in your home timeline, the Connect or Discover tabs, or in Twitter Search.

To report a Tweet:

  • Navigate to the Tweet you’d like to report.
  • Tap the ••• icon to bring up the off-screen menu.
  • Select Report Tweet and then one of the options below.
  • Select Submit (or Next if reporting abuse; see below for details) or Cancel to complete the report or block the user.

Reporting options:

Spam: this is the best option for reporting users who are using spam tactics. Please reference the Twitter Rules for information about some common spam techniques, which include mass creation of accounts for abusive purposes, following a large number of users in a short time, and sending large numbers of unsolicited @replies.
Compromised: if you think the user’s account has been compromised, and they are no longer in control of their account, select this option, and we will follow up with them to reset their password and/or take other appropriate actions.
Abusive: for other types of violations, including harassment, copyright or trademark violations, and impersonation, select this option. When you select “Next’”, you’ll be taken to a form where you can complete and submit your report to Twitter.
Block account: instead of reporting a user, you can select this option to block the user. If you block a user, they will not be allowed to follow you or add you to lists, and you won’t see any interactions with the user in your Connect tab.

Icebergs ahead

Twitter has successfully scaled the ability to flag media to all of its users. They’ve kept the Fail Whale from surfacing by vastly increasing the capacity of the service to handle billions of tweets and surges in use during major events. They’ve already rolled out tweet reporting to Twitter to iPhone users. Now, they’ll simplify reporting of abuse tweets for everyone.

There may be hidden tradeoffs in adding this function, as Staci Kramer pointed out on Twitter: previously available options, like “tweet link,” “mail link” and “read later” aren’t in the new version of Twitter’s iOS app.

What may prove more difficult than adding this function to other official apps and the Web, however, will be adding the human capacity to adjudicate decisions to suspend or restore accounts.

Twitter will be doing it under increasing scrutiny and a fresh wave of critics who are taking the company to task for being slow to respond to threats and abuse. More than 18,000 people have signed a petition at Change.org demanding that Twitter provide a an abuse reporting button. The petition was filed after a stream of rape threats were directed at Caroline Criado-Perez on Twitter for 48 hours.

Criado-Perez, a freelance journalist and self-described feminist campaigner, was in the public eye because of her successful efforts to keep pictures of women on paper money. She began receiving abusive tweets on the day that the Bank of England announced that author Jane Austen would appear on its newly designed £10 note.

The signatories on the petition were asking for a function that already exists for the millions of Twitter users that access the service on an iPhone, as the head of the social networking service’s United Kingdom office tweeted earlier today, responding to heated criticism in the British press.

To mollify critics and offer a users a better experience, Twitter staff will need to proactively detect waves of abuse, aided by algorithms and adjudication systems, and make judgements about whether tweets break its stated policies or represent threats that must be reported to law enforcement.

“I don’t know what proportion of posts are abusive, nor do I know the volume of complaints handled by Twitter staff and their response time, which are obvious factors in how and when abuse reports are handled,” commented veteran journalist Saleem Khan. “If there’s a problem with complaint-handling, Twitter needs to examine its processes and staffing. That said, if abuse and/or non-responsiveness by staff are perceived to be a problem, then it is a problem.”

To state the obvious, this will be an ongoing headache for Twitter.

Like other social media companies, Twitter has been navigating deep, troubled currents of censorship, privacy and suspensions in recent years.

Creating systems that offer fair, efficient moderation and adjudication of reports is a conundrum that code alone may not be able to solve. That challenge is extended by the presence of organized campaigns of humans and bots that game governance systems by flagging users en masse as spammers, leading to suspensions.

That may well mean that Twitter, like other social networks with millions of users, will need to expand its safety team and train the rest of its public-facing employees to act as ad hoc ombudsmen and women, as aggrieved users inevitably turn their ire upon staff using the network. They’re well positioned to do so, perhaps better than any other social network, but the service is inevitably going to face tough decisions as it operates in countries do not have legal protections for freedom of expression or the press.

As Rebecca MacKinnon, Ethan Zuckerman and others have highlighted, what we think of as the new public square online is owned and operated by private companies that are setting the terms and conditions for expression and behavior on them. Giving users the capacity to report abuse, fraud or copyright infringement is a natural feature for any major website or service but it comes with new headaches. If Twitter is to go public, however, it will need to develop more matures to handle being a platform for the public.

“The question remains,” commented Khan: “What rights and powers do we delegate to private, for-profit, unregulated platforms that increasingly mediate the majority of our discourse, and where is the line that we draw in that deal?”


Editor’s Note: I sent Twitter a series of questions regarding the new reporting function on Sunday morning. On Sunday night, Twitter declined to comment further than the statement they have released. On Monday afternoon, Twitter CEO Dick Costolo responded to tweeted queries. Following are the questions I posed over email. If you have answers, feel free to comment or contact me.

When was this added? Was there an official blog post or tweets from staff, @safety and @support about it?

What’s the timeline for it rolling out to all users? Will Twitter for Windows and BlackBerry and get it?

Will it be added to the API, so that TweetBot and TweetDeck users, along with other clients, can use it after updates?

Will Twitter increase staffing at Safety and Support to handle an increase in reports? To what levels?

Will there be designated ombudsmen or women?

Will there be any transparency into the number of tickets received regarding abuse or someone’s status in the queue?

Will Twitter release aggregate data of abuse (or spam) flagging? How will Twitter deal with false positives or organized/automated campaigns to flag users or tweets?

Will there be any consequences for users that repeatedly abuse the ability to flag people or tweets for abuse?


Postscript

On August 3, Twitter responded with an update to its rules to help address abusive behavior, including extra staff to handle abuse reports.

“It comes down to this: people deserve to feel safe on Twitter,” said Twitter’s UK lead Tony Wang and Del Harvey, senior director for trust and safety, in a blog post.

We want people to feel safe on Twitter, and we want the Twitter Rules to send a clear message to anyone who thought that such behaviour was, or could ever be, acceptable.”

The updated rules apply globally. “As described in the blog post, this was a clarification of existing rules — we discussed harassment in our help center in connection with abuse, but this makes it explicit in the rules as well,” said Twitter communication lead Jim Prosser, reached by email.

Wang also tweeted an apology to the women who have been targeted by abuse on Twitter.

“I personally apologize to the women who have experienced abuse on Twitter and for what they have gone through,” he said. “The abuse they’ve received is simply not acceptable. It’s not acceptable in the real world, and it’s not acceptable on Twitter.”

So yes, there are limits to free speech on Twitter.

What are they? Well, that’s the sticky wicket. The updated rules now include a section that Harvey said already existed. Twitter “actually always had that as a note on our abusive behavior policy page; we just added it directly to the rules,” she tweeted.

Targeted Abuse: You may not engage in targeted abuse or harassment. Some of the factors that we take into account when determining what conduct is considered to be targeted abuse or harassment are:
*if you are sending messages to a user from multiple accounts;
*if the sole purpose of your account is to send abusive messages to others;
*if the reported behavior is one-sided or includes threats

This was “no real addition, just [a] clarification,” tweeted Harvey. “Twitter “just added the explicit callout to our preexisting policy under the abuse & spam section.”

There is no functional difference in how Twitter’s Safety team will now assess abuse reports, she further clarified.

“We’ve been working on making the reporting process easier for users & clarifying our policies.”

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Checking into Foursquare’s Time Machine

This data visualization below traces the data contrails that I’ve left around the District of Columbia over the past four years.

foursquare-the-next-big-thing

Foursquare’s Time Machine is a lovely reminder that the stories we can tell with data.

The infographic above, generated by Foursquare crunching 887 of my checkins, represents a life of work, travel and recreation. It’s one, however, that’s wholly created by my intention, as opposed to constant logging of my movements, intentions or experiences.

The map above isn’t even close to a complete snapshot of who I am, or even all of my Foursquare checkins. (I’ve checked in from Europe, Africa, South America and all around the USA.)

I’m quite happy about that, to be honest. There’s so much that exists in the spaces between these shared vignettes that I prefer to keep to myself, friends, family, colleagues or sources.

That said, thank you for the trip back through time, Foursquare.

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In defense of Twitter’s role as a social media watchdog

Mike Rosenwald is concerned that overzealous critics will make Twitter boring.

twitter is ruining

Rosenwald, who has distinguished himself in articles and excellent enterprise reporting at the Washington Post, appears to have strayed into a well-trodden cul de sac of social media criticism.

Writing in the Post, he quotes from series of sources and highlights a couple of Twitter users to arrive at a grand thesis: online mobs taking tweets out of context could chill speech. Rosenwald’s point was amplified by Politico chief economic correspondent Ben White, whose tweet is embedded below:

When I went to grab the embed code for the tweet above, however, I found something curious: I couldn’t generate it. Why? After I strongly but politely challenged White’s point twice on Twitter, he’d blocked me.

Here’s what I said: I am disappointed that the democratization of publishing and speech continues to be resented by the press. Celebrities, media and politicians will be criticized online by the public for inaccuracy and bias. It’s not 1950 anymore. And for that, a journalist blocked me.

Irony aside, I wish White hadn’t taken the nuclear option. I’m no absolutist: when George Packer slammed Twitter 3 years ago, I suggested that he take another look at what was happening there:

Twitter, like so many other things, is what you make of it. Some might go to a cocktail party and talk about fashion, who kissed whom, where the next hot bar is or any number of other superficial topics. Others might hone in on politics, news, technology, media, art, philosophy or any of the other subjects that the New Yorker covers. If you search and listen, it’s not hard to find others sharing news and opinion that’s relevant to your own interests.

Using intelligent filters for information, it’s quite easy to subscribe and digest them at leisure. And it’s as easy as unfollowing someone to winnow out “babble” or a steady stream of mundanity. The impression that one is forced to listen to pabulum, as if obligated to sit through a dreary dinner party or interminable plane ride next to a boring boor, is far from the reality of the actual experience of Twitter or elsewhere.

Packer clearly read my post but didn’t link or reply to it.

Given his public persona, I suspect Rosenwald will be much more open to criticism than Packer or White have proven to be, although I see he hasn’t waded into the vitriolic comments on his story at the Washington Post, which slam Twitter or the article — or both. Here’s what I’ve seen other journalists and Twitter users tweet about the piece:

For my part, I tend to lean towards more speech, not less. Twitter has given millions of people a voice around the world, including the capacity to scrutinize the tweets of members of the media for inaccuracy, bias or ignorance.

That’s not to say that a networked public can’t turn to an online mob and engage in online vigilantism, but the causality that Politico chief White House correspondent Mike Allen trumpeted regarding Twitter use in yesterday’s Playbook was painful to read on Saturday morning.

Twitter makes people online vigilantes? Come on. Facebook, Twitter, Tumblr, Google+ and other social media platforms have taken nearly all of the friction out of commenting on public affairs but it’s up to people to decide what to do with them.

As we’ve seen during natural disasters and revolutions across the Middle East and North Africa, including protests in Turkey this weekend, an increasingly networked public is now acting as reporters and sensors wherever and whenever they are connected, creating an ad hoc system of accountability for governments and filling the gaps where mainstream media outlets are censored or fear to tread.

That emergence still strikes me as positive, on balance, and while I acknowledge the point that White and the sources that Rosenwald quotes make about the potential for self-censorship, I vastly prefer the communications systems of today to the one-to-many broadcasts from last century. If you feel differently, comments — and Twitter — are open.

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